If you own a Greenlee tool that has broken down, then you might be looking at the best way to repair it. You might qualify for a manufacturer-funded repair or replacement here. For example, the company might fix or replace the tool or arrange for an authorized service center to repair it.
How can you tell if you qualify for a free repair or replacement?
You Have a Valid Standard Warranty
Like all tool manufacturers, Greenlee gives out standard warranties with their products. If a tool stops working correctly or if it breaks down completely, then the company will arrange to have it repaired or replaced under the terms of its warranty.
However, you do need to check when you purchased the tool and how much warranty coverage it has. For example, if a tool breaks down during its warranty period because of a defect, then you have a case for a manufacturer or service center repair. If your standard warranty has run out, then you won't get this help.
Do keep in mind that some parts of some tools aren't covered by standard warranties. For example, most manufacturers won't cover battery problems. Also, warranty coverage won't usually work if you have modified or repaired the tool yourself in the past or if it has suffered from wear and tear from normal usage conditions.
You Have a Lifetime Warranty
Don't immediately assume that you won't get a manufacturer's repair if your standard warranty has finished. Unlike some tool manufacturers, Greenlee offers a limited lifetime warranty on some of their products.
This warranty is separate from the standard guarantee you get when you buy a tool. You get both types of coverage.
So, check to see if your tool has a lifetime guarantee. If it does, then the manufacturer might organize its repair or a replacement even if you are outside of your regular warranty period.
This coverage won't work for all faults or damage. Typically, lifetime guarantees cover defective materials or workmanship over the estimated natural lifespan of a tool. However, if your problem fits into these categories, then you could qualify for a free repair or replacement.
To find out more, consult your warranty documents. If you have coverage, then you could get your tool repaired or replaced at no cost.
If you don't have warranty coverage, then it's worth sourcing a Greenlee tool repair specialist. They understand how this manufacturer's products work and are more likely to make an effective repair.
To learn more about Greenlee tool repairs, reach out to a service provider in your area.